June 2021 - present

AnswerLab

Remote

As a senior UXR on AnswerLab’s longest running enterprise research program, I partner with a F10 client as an embedded researcher.

To date, I have led 40+ end-to-end research engagements, working with cross functional teams to create best in class ad tech experiences for publishers around the world.

In my role, I:

- Build and foster authentic, cross-functional collaborations across diverse stakeholders, including partners, staff, and end-users

- Lead project slating, scoping and scheduling of quarterly research projects across three core product areas

- Conduct end-to-end generative, evaluative and tactical user research projects every two to four weeks, using design tools (like Figma) and UXR best practices to create engaging moderation tools and compelling prototypes

- Support specialized recruits and B2B relationships

- Analyze research data and share actionable (and accessible) insights to cross-functional stakeholders via written technical reports and design artifacts that effectively communicate research findings

- Document program processes and project impact to support contract renewal

- Facilitate regular program retrospectives to evaluate processes and address unmet needs

- Onboard and mentor new hire UXRs to the enterprise research model and Ads UXR

- Provide subject matter expertise to marketers, strategists, and other UXRs around digital advertising trends, ads monetization and enterprise research programs

In addition to my role as a UXR, I am a trusted sales partner with proven track record of securing and maintaining enterprise UXR contracts. Since 2021, I have:

- Supported over $1.5 million in direct

services sold as a subscription research track

- Supported another $288k in sales via

additional subscription tracks and ad hoc

bookings based on my program’s reputation and

quality of my UXR work

October 2020 - May 2021

Clique Studios

Chicago, Illinois, USA / Remote

Supported the evolution and growth of the UX Design team via internal UX workflows and deliverables

Instituted UX timeline templates reflective of project scope & complexity.

Facilitated UX strategy education workshops for Business Development & PM teams.

Improved process across multidisciplinary teams teaching blameless postmortems,

design ethics, & cross-team UX strategy.

October 2018 - January 2021

Clique Studios

Chicago, Illinois, USA / Remote

Acted as the primary communication contact and strategist for clients to help them achieve their goals, building strong relationships along the way.

Demonstrated an eagerness to receive feedback (internal and external) and problem-solve accordingly.

Produced detailed technical scopes, project timelines, creative briefs, resource plans, and status updates using our suite of tools.

Proactively managed profitability, resources, and project success of every engagement.

April 2017- February 2018

Rush University Medical Center

Chicago, Illinois, USA

Piloted a digital education program to provide outreach and support to people with Parkinson's Disease and their care partners by utilizing an innovative, multimedia approach.

Implemented the use of an online survey platform to measure and demonstrate educational outcomes for future research projects and funding using Human-Centered Design principles.

Facilitated the development and success of a new, patient-centered program offering integrated, comprehensive, multidisciplinary, team-based care for patients and was directly involved in the operational build-out of this clinic including scheduling templates, creating clinical workflows, and referral processes.